Frequently Asked Questions

Need Help? Don’t worry, we’ve got you covered.

Do I need to create an account to buy products?

You do not need to create an account to buy products. You can simply sign in as guest and purchase products as well. We want to make your shopping experience in Gourmet Korea as enjoyable and straightforward way as possible.
By creating an account will save your order history and address details for a faster checkout process in the future. You can also enjoy ticking your favourite products in your wish list so you can always get back to it whenever you want.

What happens if I forget my password?

Our members can retrieve their own passwords by clicking on the ‘Forgot your password?’ link at the bottom of the site members login screen. An email will be sent to you with a link. When clicking the link, you are directed to the site and prompted to enter a new password.

Can I use different address for shipping and billing?

Of course, you can. You can simply put in different address in shipping and billing address section.

How do I place an order?

You can simply add products to your basket while shop around and click the shopping basket icon at the top of the page when you are ready to check out. This will direct you to fulfil your order.

How do I know if my order was successful?

We value communicating clearly with our customers. Once order has been successfully made, we will send the final summary of the items via order notification emails. And then later when the package is shipped by our trusted courier service, they will send you the notification message to let you know when your parcel is expected to arrive.

How do I make changes to an order I’ve already placed?

If your parcel is still in our warehouse, we can make amendments to the delivery address, add or remove items, or cancel your order completely. If your order has already been dispatched, we may still be able to amend delivery address details, although it may delay your parcel – please contact us for advice. To find all of our contact details, please go to our contact us page.

Can I track my order?

Ofcourse you can. You can track your parcel by our courier service tracking system. By providing your email and phone number at the check-out, our courier service will send you a notification email/text so you know when your parcel will be arriving.

When will I receive my order?

We offer Next Day Delivery service on orders placed before 9am between Monday – Friday for delivery on Tuesday – Saturday, stock permitting.

Unfortunately, we cannot offer Next Day Delivery to the Highlands & Islands.

The last order day for next day delivery service is Friday before 9am. (Weekend Next Day delivery charge applies) There may be occasions where our cut off time changes so please contact us if passed the cut-off time to find out the possibility of delivery on the next day.

Will my products be fresh when I receive?

All our products are packaged in a temperature-controlled box with ice packs to maintain freshness for 72 hours. Once the products are dispatched, it should arrive the next day or within 72 hours.

What do I do if I never received my order?

Please inform us via email; info@gourmetkorea.co.uk with your order reference number. We will track the order with our courier services and get back to you as soon as possible.

What do I do if I received a defective order?

Please inspect the products as soon as possible after delivery and notify us promptly if you find any defects, by mailing us on info@gourmetkorea.co.uk. We will replace or refund you for defective products.

What's the shipping cost?

Weekday delivery service (Tuesday-Friday) fee is £4.90.
Weekend delivery service (Saturday) fee is £8.90.

Where do you deliver?

We deliver to all parts of UK Mainland.

Do you deliver to Highlands, Northern Irelands & Islands?

We are sorry to say we don’t deliver to these areas.

Can I get same day delivery?

Unfortunately, same day delivery service is not available. We offer Next Day delivery service. (Monday-Saturday)

What if I need to change my shipping address?

If your parcel is still in our warehouse, we can make amendments to the delivery address, add or remove items, or cancel your order completely. If your order has already been dispatched, we may still be able to amend delivery address details, although it may delay your parcel – please contact us for advice. To find all of our contact details, please go to our contact us page.

What payments are available?

Paypal and Stripe Payments are available.

What happens if my payment doesn't go through?

Please contact us so we can help you to fix any payment issues. you can either email us or fill in our contact form. We will get back to you within 24 hours.

Still have a question?

Please contact us for more information.

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