FAQs! Need Help?

Don't worry, we've got you covered.
You do not need to create an account to buy products. You can simply sign in as guest and purchase products as well. We want to make your shopping experience in Gourmet Korea as enjoyable and straightforward way as possible.
By creating an account will save your order history and address details for a faster checkout process in the future. You can also enjoy ticking your favourite products in your wish list so you can always get back to it whenever you want.
Our members can retrieve their own passwords by clicking on the ‘Forgot your password?’ link at the bottom of the site members login screen. An email will be sent to you with a link. When clicking the link, you are directed to the site and prompted to enter a new password.
All our products are packaged in a temperature-controlled box with ice packs to maintain freshness for 48 hours. Once the products are dispatched, it should arrive the next day or within 48 hours. 
You can simply add products to your basket while shop around and click the shopping basket icon at the top of the page when you are ready to check out. This will direct you to fulfil your order.
We value communicating clearly with our customers. Once order has been successfully made, we will send the final summary of the items via order notification emails. And then later when the package is shipped by our trusted courier service, they will send you the notification message to let you know when your parcel is expected to arrive.
If your parcel is still in our warehouse, we can make amendments to the delivery address, add or remove items, or cancel your order completely. If your order has already been dispatched, we may still be able to amend delivery address details, although it may delay your parcel – please contact us for advice. To find all of our contact details, please go to our contact us page.
Of course, you can. You can simply put in different address in shipping and billing address section.
You can track your parcel by our courier service tracking system. By providing your email and phone number at the check-out, our courier service will send you a notification email/text so you know when your parcel will be arriving.
From receipt of your order and payment in full, we aim to dispatch within 3 working days, stock permitting.
Please inform us via email; info@gourmetkorea.co.uk or chat to us on our website with your order reference number. We will track the order with our courier services and get back to you as soon as possible.
Please inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by mailing us on info@gourmetkorea.co.uk. We will replace or refund you for defective Products.
At Gourmet Korea, we want you to fully enjoy every time you shop with us. Occasionally though, we know you may want to return items. In respect of non-perishable items, you have the right to cancel under The Consumer Contracts Regulations. If you change your mind, you are welcome to return your purchase in its original condition within 30 days for a refund. Please note that you cannot return in respect of food or other perishable items. Products should be returned in or with any original packaging. We will arrange with you for cancelled non-perishable goods to be returned to us so please email us; info@gourmetkorea.co.uk. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note the delivery charge refund will be to the value of standard delivery. We will process your refund within 14 days of receipt of the returned products. ​ Please find further information on our return policy.
Firstly, we apologise for any inconvenience that may have caused by this issue. If you need any product that is out of stock, please let us know via e-mail; info@gourmetkorea.co.uk or chat to us on our website so we can provide you with information on when the product will be available.
Unfortunately, we do not yet offer international shipping services on our products. But we will inform all our customers when this service is available.
Please contact us via email info@gourmetkorea.co.uk or chat to us on our website for any further assistance. Our friendly Customer Service Team will be able to help with any questions you may have.

CONTACT US

Please contact us via email info@gourmetkorea.co.uk or chat to us on our website for any further assistance. Our friendly Customer Service Team will be able to help with any questions you may have.
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