Return Policy

Thanks for shopping at Gourmet Korea!

If you are not entirely satisfied with your purchase, we’re here to help!

Please contact us first if there are any items you would like to return.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a week, depending on your card issuer’s policies.

Shipping

You would need to first pay for the shipping at your own cost via Royal Mail 1st class normal delivery. Once we receive your item, you will receive a full refund and the cost of return shipping will be added from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us to info@gourmetkorea.co.uk

Epot 01/01/22

Trustpilot

Very good delivery, early than expected!! Very nice product we’ll order again next time! loved all the flavours

Pip Ward 01/01/22

Absolutely wonderful Kimchi making kit. Loved the way everything was presented in individual pots. Each item labelled.
Easy to follow recipe card... results are lovely.

LK 15/04/21

So glad to have come across Gourmet Korea, especially during lockdown when home cooking was necessary almost every day and a change in the routine was so welcomed. Shipping was fast and the items were very well packed and clearly labeled. The home KBBQ meal kits are convenient and easy - everything is included (except the rice) so you don't even need to get your own ssamjang. The meats come fully marinaded, you just need to spend 10 mins cooking it up in a pan if you haven't got a Korean-style grill. Portion size is generous enough to leave two adults with decent appetites feeling fully satisfied. Taste-wise it's authentic & delicious and not "fusion" nor altered/watered down for foreign tongues (speaking as someone who's previously lived in Seoul for 9 years and has eaten plenty of all the delicious Korean things). We tried all 5 flavours of the bbq kits available and our favourites were the LA galbi and the jeyook bokkeum (spicy pork, not that spicy though!). We've since reordered a large enough quantity to keep some in the freezer for days when we want a little taste of Korea again and will definitely reorder when our stash is gone!

Yujie Chen 21/04/21

Fantastic food and fast delivery!

Jo Wood 06/05/21

Excellent!!! Punctual delivery and very tasty Korean barbecue food.

Customer 07/05/21

Ordered packs of marinated meat and found the ingredients were fresh, packaged in clean vacuum seal. Taste authentic and great for grills and bbq! Will order again soon.

Mr G Hall 21/04/21

I bought some Kim Chee and other food for my parent's birthday. I called the company beforehand with a couple of delivery questions. They were very helpful. I'd definitely buy from them again.

Crystal Ong 15/04/21

Food was amazing! There was a slight hiccup with my order but it was quickly rectified and the team gave us some additional stuff to compensate which was not necessary but very much appreciated.

S Allford 15/04/21

Fantastic , wonderful Korean food experience will definitely try again big thumbs up 👍

A Watson 15/04/21

The food box arrived on time and on the confirmed date. I ordered two of the meal kits which were as described and packed in a temperature controlled box. They meal kits came with a recipe card with clear cooking instructions. Also, I bought some other non perishable products that were well packed and with good use by dates.

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